Privacy Policy

Translation Disclaimer

Who we are

Shen Yun Tickets provides ticketing, reservation, and purchasing services and is a U.S.A. corporation with its principal place of business in the State of Georgia. This Privacy Policy explains how we use any personal information we collect about you when you use our website, www.shenyun.org.

We understand that your privacy is important to you and that you care about how your information is used and shared online, and we respect and value your privacy.

If you have any questions about our Privacy Policy, you may contact us by phone or email via our https://tickets.shenyun.com or call Shen Yun Tickets hotline at 877-663-7469 to purchase your tickets.

What information we collect and how we use it

We collect information about you when you register with us, or place an order for products, or use our services. We also collect information when you voluntarily complete customer surveys, provide feedback, and participate on our forums. Website usage information is collected using cookies.

For individuals living in the European Economic Area (EEA) we collect and process your data under the basis of “legitimate interests,” so that we may provide our services to you.

As for any kind of data collection and processing falling outside of our services, such as marketing offers, you must specifically opt in to these offers to have your data collected, and this is clearly presented on the relevant pages (like the order checkout page). If you opt in to these offers, you may opt out at any time by contacting us at unsubscribe@shenyuntickets.com.

1) Personal Contact Information

The personal contact information that we collect consists of:

  • your name,
  • your address,
  • your phone number,
  • your email address.

    • This data is collected only with your consent and is for processing orders you make on our website.

    If you opt in for marketing communications, we may also use this data to send marketing material to you about our other services or our partners’ services. You may opt out at any time by contacting us at unsubscribe@shenyuntickets.com.

    2) Payment Information

    The payment information that we collect includes:

  • your credit card type,
  • the last four digits of your credit card number.

    • We use this information for processing orders, issuing receipts, and for confirming your orders with us.

    We do not store your full credit card number, nor share it with anyone else. It is processed at the time of the transaction only, via industry-standard secure channels.

    3) Other Information

    Other types of information we collect includes:

  • your IP address,
  • behavioral data on your use of our website, such as which of our pages you visited.

    • We use this information to diagnose problems with our servers and administer our website, as well as to tailor your experience with our website and ensure we’re providing a user experience you’ll be satisfied with.

    4) Website Cookies

    Our website uses cookies to provide standard website behavior to you.

    We use cookies to keep track of your shopping cart, log you into our website, and to manage your website preferences.

    We do not use your personal data for any other purpose unless you explicitly consent.

    Refer to the Cookie Policy for more details.

    How long we keep your data

    For most data, we keep it only as long as we need it to provide our services to you.

    We do not store your credit card number, and we securely discard it immediately after the time of the transaction.

    We keep your contact information or account information, such as your address, only as long as you have an account with us. You can also use our website to modify or delete this information at any time.

    We may archive some of your personal information as it pertains to the use of our services, such as fulfilling ticket orders, so that we can analyze and improve our services.

    You may request that we delete your personal information, and we will respond to your request within 30 days.

    Who we share your data with

    We may share your data with:

  • Third-party service providers who perform services on our behalf, such as payment processors and financial institutions under contract with us and/or with the ticket seller(s) to assist in related business operations.
  • The performing arts company and its designated event organizers, promoters, ticket sellers, and venues that use our ticketing services. They use the information we give them is in compliance with our Privacy Policy, which may include sending you marketing communications.
  • Marketing partners for certain websites, events, or listings for which you agree during checkout that you permit your information to be shared. Information shared with a marketing partner is subject to their individual privacy policy.

    • Where your data is stored

    We may process and retain your personal information on our servers in the United States, the European Union, and elsewhere in the world where our data centers are located.

    For individuals living in the European Economic Area (EEA), your “data controller” is Ticketingbox.

    Your data controller is responsible for the collection, use, disclosure, retention and protection of your personal information in accordance with applicable laws.

    Your data controller may transfer data to other third parties as described in this Privacy Policy.

    How you can control your data

    If you would like to access, update, delete, or give us instructions on how to use your data, email us anytime at privacy@shenyuntickets.com and we will respond to you within 30 days.

    We comply with all applicable laws in regards to data collection and processing.

    For individuals living in the European Economic Area (EEA), under European Union (EU) law we are obligated to inform you that you have:(i) the right to request access to, correction of, or erasure of your data,(ii) the right to object or restrict the processing of your data,(iii) the right to data portability,(iv) the right not to be subject to automated decision-making including profiling, and(v) the right to lodge complaints with the relevant data protection authorities (ICO).

    Security Notice

    This website www.shenyun.com has security measures in place to minimize the loss, misuse and alteration of the information under our control.

    This website www.shenyun.com contains links to other websites and is not responsible for the privacy practices or the content of such websites.

    NOTWITHSTANDING THESE SECURITY PRECAUTIONS, EACH USER EXPRESSLY AGREES THAT USE OF THE ABOVE DESCRIBED WEBSITE IS AT USER'S OWN RISK. USER SHALL BE RESPONSIBLE FOR PROTECTING THE CONFIDENTIALITY OF USER'S PASSWORD(S), IF ANY. NEITHER THE ENTITIES PROVIDING THIS WEBSITE, NOR THEIR AFFILIATES, NOR ANY OF THEIR RESPECTIVE EMPLOYEES, SHAREHOLDERS, AGENTS, THIRD PARTY CONTENT PROVIDERS OR LICENSORS, WARRANT THAT SERVICE WILL BE UNINTERRUPTED OR ERROR FREE; NOR DO THEY MAKE ANY WARRANTY AS TO THE RESULTS THAT MAY BE OBTAINED FROM USE OF THIS WEBSITE, OR AS TO THE ACCURACY, RELIABILITY OR CONTENT OF ANY INFORMATION, SERVICE, OR MERCHANDISE PROVIDED THROUGH THIS WEBSITE OR AGAINST THEFT OR UNAUTHORIZED USE OF DATA OBTAINED FROM USE OF THIS WEBSITE.

    Our websites and apps are not intended for children

    Our websites and apps are meant for adults. We do not knowingly collect personally identifiable information from children under 13. If you are a parent or legal guardian and think your child under 13 has given us information, you can email us at privacy@shenyuntickets.com.

    What we will do if there is an update to this policy

    From time to time we may change our privacy practices. We will notify you of any material changes to this policy as may be required by law. We will also post an updated copy on our website. Please check our website periodically for updates.

    Contacting Us

    If you have any questions about this Privacy Policy, the practices of this website, or your dealings with this Web site, you can contact us at privacy@shenyuntickets.com.